Moving Checklist: Setting Up Utilities in Vancouver
Set up your BC Hydro account at least 5 business days before your move-in date to avoid any gap in electricity service. BC Hydro allows you to schedule an account up to 60 days in advance, so it's worth handling this well before moving day rather than waiting until the last minute.
When to Set Up Each Utility
Electricity should be your first call, since BC Hydro is the sole provider for most of British Columbia and every rental needs an active account in the tenant's name, even if power was already connected under a previous tenant. Gas, internet, and any city-administered services can follow shortly after, but don't need the same 5-day lead time electricity does.
| Utility | When to Set Up | What You'll Need |
|---|---|---|
| BC Hydro (electricity) | At least 5 business days before move-in | Move-in date, government ID, phone/email, landlord's contact info |
| FortisBC (natural gas) | Around the same time as hydro, if your unit uses gas | Same as above; only needed if your unit has gas heat, a gas stove, or a gas fireplace |
| Internet | 1–2 weeks before move-in | Provider selection and installation appointment, since availability can be limited close to your move date |
| Water / property tax account (owners) | Around closing or move-in | Contact the City of Vancouver at 311 to set up or transfer an account |
Setting Up BC Hydro (Electricity)
BC Hydro charges a $13.50 plus GST setup fee for all new accounts and moves, which appears automatically on your first bill. You can set this up online through MyHydro by creating a profile, entering your new address, move-in date, phone number, and your landlord's contact information if you're renting.
Some accounts require a security deposit — typically if you have no existing BC Hydro credit history, don't pass an Equifax credit check, or can't provide a reference letter from another utility provider. When required, the deposit is usually two to three times your estimated average monthly bill, and it's generally refunded after a period of consistent on-time payment. Newcomers without a Canadian credit history or SIN shouldn't be discouraged by this — BC Hydro has an established process for setting up service in these situations, often relying on a deposit rather than declining service.
Setting Up FortisBC (Natural Gas)
You only need a FortisBC account if your specific unit uses gas — for heating, a gas stove, or a gas fireplace — since many newer buildings in Vancouver are entirely electric. Check with your landlord or building management before assuming you need this step, as skipping an unnecessary FortisBC signup can save you the hassle of an account you don't need.
If your unit does use gas, you can apply online at fortisbc.com or by calling their customer service centre, and the process closely mirrors BC Hydro's — providing your move-in date and basic identification information.
Water, Internet, and Other Move-In Tasks
Water is usually handled differently depending on your unit type: most condo and apartment renters won't need to set anything up directly, since water is typically bundled into strata fees or rent, while house renters and owners may need to contact the City of Vancouver directly at 311 to set up or transfer a water or property tax account.
Internet is worth arranging ahead of your move, since installation appointments can book up, especially during peak moving periods like the start of a month. Comparing providers and confirming availability at your specific address a week or two before moving day helps avoid an internet-free first week in your new home.
Your Utility Setup Checklist
- 5+ business days before moving: Set up your BC Hydro account online through MyHydro, including your move-in date and landlord's contact information if renting.
- Same time as hydro: If your unit uses gas, set up your FortisBC account as well.
- 1–2 weeks before moving: Compare internet providers and book an installation appointment for your move-in date or shortly after.
- Around move-in: Confirm with your landlord which utilities, if any, are bundled into rent or strata fees, so you know exactly what you're responsible for setting up yourself.
- If you own the property: Contact the City of Vancouver at 311 to transfer or set up your property tax and water account.
Frequently Asked Questions
How far in advance should I set up BC Hydro before moving to Vancouver?
At least 5 business days before your move-in date is recommended, though BC Hydro allows setup up to 60 days in advance. Setting up early avoids any gap in electricity service on your actual move-in day.
Is there a fee to set up a new BC Hydro account?
Yes, BC Hydro charges $13.50 plus GST for all new accounts and moves, which is automatically added to your first bill rather than charged upfront.
Do I need a FortisBC gas account if I'm renting in Vancouver?
Only if your specific unit uses gas for heating, cooking, or a fireplace. Many newer Vancouver buildings are entirely electric, so check with your landlord before assuming you need a gas account.
Will I need to pay a security deposit for utilities?
It depends on your credit history. BC Hydro may require a deposit if you have no existing account history, don't pass a credit check, or can't provide a reference letter from another utility — typically two to three times your estimated monthly bill, refunded after a period of on-time payments.
What information does BC Hydro need when I set up my account?
You'll typically need your move-in date, government-issued ID, contact phone number and email, and your landlord's name and contact information if you're renting. A SIN may also be requested to help verify identity and run a credit check.
Know What to Expect Once You're Settled
Once your accounts are set up, our Vancouver utilities cost guide can help you budget realistically for what those first bills will look like, and our affordability calculator can help you plan your overall moving budget.